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BILLING POLICIES

Our billing and collection policy states: On all monthly accounts, meters shall be read on the 1st of the month and payment is due by midnight (Central Standard Time) the 10th. Customers who have not made payment by the 10th will be assessed a $5.00 late fee and shall be sent a reminder. Non-payment by the 20th of the month will result in the customer being notified they are delinquent and the water may be turned off. Therefore, all monthly accounts will either have made payment or have been disconnected prior to the next billing cycle which begins on the 1st of the month. Service will be restored when full payment on all accounts, plus any additional penalties collectable as a result of non-payment, is received.

           

Current policy (subject to change by board action) states $35.00 will be charged to the customer if Big Sioux personnel must make a collection trip. There will be a $50.00 penalty charge for re-connection if the water is turned off for non-payment. Substantially higher rates are charged for re-connection requested outside of normal working hours.

RESUMPTION OF DISCONTINUED SERVICE

A service may be re-connected when the following conditions are met:

• Any outstanding indebtedness at the time of disconnection, plus any amount that has
accumulated since the last bill are paid.

• Expenses incurred by the system to re-establish service to that location are paid.

• Water delivery capacity exists, at the time of re-connect, to serve that location.

• All necessary forms, easements and agreements are brought up to date and accepted.

• A re-connect fee is paid.

NEW PROPERTY OWNER OR NEW TENANT ON RENTALS

When property is sold, it is the current property owner’s responsibility to notify the office. A meter reading should be obtained and reported to the office by the current property owner when he leaves the property. Big Sioux personnel may choose to get a meter reading for final billing purposes.


Regarding tenants: The property owner shall notify Big Sioux when a tenant moves into this property so that a meter reading can be obtained and the tenant has a starting point for billing purposes. When the tenant moves out, it is a joint responsibility of the tenant and landowner to notify Big Sioux of this occurrence, again, so a meter reading can be obtained.


On rental property, a $100.00 deposit will be collected from the tenant. This will be for accounts involving rental property only. This deposit will be held in trust and will be refunded, less any outstanding balances, when the tenant terminates the account and the account is current.

PAYMENT OPTIONS

Big Sioux accepts payment in the form of cash, check, Visa, Master Card, or ACH payments. Click here for ACH form.


Please contact the office to sign up for ACH payments.


If you send payment through bill pay at your bank, please include your account number and your current reading in the memo area.


Please do not send cash in the mail. There is a drop box for payments located at our office by the south doors.

RETURNED CHECKS

Returned checks will have an additional charge (currently $30) added for handling, plus any bank charges incurred. If the check is not made good, the account will be considered not paid and may be subject to disconnection.

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